“What contact center applications should I deploy in the cloud and what strategy is right for my organization?” “What are the benefits and opportunities of a cloud model and what are some of the challenges and pitfalls to avoid?” “Is a move to the Cloud an all or nothing decision?”     During this live 60-minute complimentary eBroadcast, hear Frost & Sullivan, Microsoft Tellme, and Dimension Data as they discuss best practices for extending contact center capabilities and capacity through cloud-based applications and services. During this eBroadcast we will explore: Key business benefits of deploying cloud-based services in the contact center A recommended strategy for optimizing your current investments by building a “hybrid” cloud architecture Secrets of success from organizations who’ve already made this transition CLICK HERE to register and listen to our panel of experts discuss the real-world benefits of cloud-based applications for your contact center. Don't miss out, register today! Ashwin Iyer Global Program Director, Contact Centers Frost & Sullivan Grant Shirk Director of Industry Solutions Microsoft Tellme   Grant Sainsbury Practice Director Dimension Data      MEDIA PARTNERS     Join Our Customer Contact Social Network! For best practices, articles and event info, follow the Customer Contact Series @Frost_CC. We will be live tweeting this event. Join the conversation - Hashtag: #eBroadcast