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| eBroadcast Executive Summaries present industry insights and best practices discussed by the presenters, as a complement or stand-alone supplement to the live eBroadcast presentation. All live eBroadcasts are made available OnDemand for future viewing at your leisure. |
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Trusted Brands Win Markets: Here’s Why and How Those Brands Pull It Off
Gaining and Maintaining Trust with Employees and Customers
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
Convergence’s Triple Threat: Network, Access, and Applications
Why does convergence matter? Executing unified communication strategies will not only
improve your workforce productivity, but also reduce costs through network efficiencies.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
Using Effort Analytics to Improve the Agent and Customer Experience
Learn how “effort analytics” could be the most productive way yet to understand and improve
your customer contact operation.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
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Dynamic Customer Needs: Winning Strategies for Next-Gen Care
Discover the alternatives to traditional agent-centric technology deployments and evaluate a
new customer-centric approach.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
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21st Century Technology and Business Trends for the Future
Gain insights into the megatrends driving industries forward over the next twenty years, and
the location issues impacting CEO decisions today.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
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The 7 Highly Effective Secrets to Building a Successful Marketing Strategy
Getting the message right is the first step; what comes next will determine your future
success. Understand how perception can destroy your best laid plans.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity
and Still Control Costs
Learn why the next generation contact center must have better insight into the customer, the
ability to motivate their workforce and greater flexibility in technology and process.
Click here to view the executive summary
Click here to view the complementary eBroadcast OnDemand |
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